Shipping Policy
Thank you for shopping with ONCHA.
We currently ship to South Korea only. As our brand continues to grow, we look forward to expanding our shipping destinations in the future.
Processing Time
- Orders are processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
South Korea
Estimated delivery time is 7–12 business days after your order has been shipped.
Please note that delivery times are estimates and may occasionally vary due to customs clearance, weather conditions, public holidays, or other unforeseen shipping delays.
Shipping Fee
- Free Shipping on orders over $39.
- For orders under $39, shipping costs will be calculated automatically at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package throughout its journey.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
ONCHA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
Our team will work closely with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, we're always happy to help.
Email: support@oncha.co
We aim to respond to all inquiries within 24–48 business hours.