FAQ

What is ONCHA?

ONCHA is a curated tea store focused on herbal blends, fruit infusions, and everyday tea rituals.
We carefully select teas that fit different moods, moments, and lifestyles.

Do you create your own tea products?

ONCHA currently operates as a curated tea selection store.
We carefully source and select products from trusted suppliers and tea makers.

Our focus is on discovering enjoyable teas and sharing them with our community.

What kinds of tea do you offer?

We offer a variety of:

Herbal blends
Fruit infusions
Cold brew teas
Daily wellness tea selections

New collections and seasonal products will continue to be added over time.

Can your teas be enjoyed cold?

Yes.
Many of our teas are specially selected for cold brewing and iced tea preparation.

You can enjoy them as:

Cold brew tea
Iced tea
Tea shaker drinks

Do your teas contain caffeine?

Some blends may naturally contain caffeine depending on the ingredients used.

Please check each product page for detailed ingredient information.

Do you ship internationally?

We currently focus on selected international markets and will continue expanding shipping regions in the future.

Shipping availability will be shown at checkout.

How long does shipping take?

Shipping times may vary depending on your location and product availability.

Estimated delivery times will be provided during checkout.

Can I return or exchange products?

Yes, we accept returns when there is a problem with your order. If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team will review the issue and help arrange the return for you. We’ll provide clear return instructions and assist you throughout the process.

Please contact us before returning any product. We’re here to help.